Surface owners & ranch managers

Something wrong on your place?

You do not have to own the minerals to deserve a straight answer about what is happening on your ground. Tell us where it is and how to reach you.

Report a problem Call (210) 944-8870

On the ground

What you should expect

Surface owners and mineral owners are often different people, and the surface owner is usually the one who finds the problem first — because they are the one who lives there.

Gates are left as they were found. Closed if closed, open if open. If a gate on your place was left wrong, we want to hear it the same day.
Lease roads get maintained, not just used. Ruts, washouts and cattle guards are our problem, not yours.
Livestock come first. If there is an open hole, a loose wire, exposed equipment or anything an animal can get into, it is an emergency — call, do not email.
You get told before we come. Barring a genuine emergency, you should know who is coming onto the place and roughly when.
A well that stops producing still gets plugged. Plugging and surface restoration are the end of the job, not something that gets left for the next owner.

If your arrangement with the operator is governed by a surface use or damage agreement, that document controls and this page does not change it.

Report

Tell us what is happening

If anyone or any animal is in immediate danger, or you can smell or hear gas escaping, do not use this form. Call 911 first, then call us at (210) 944-8870. This form is read during business hours.

Your name *

Phone * The fastest way to sort this out is usually a call back.

Email Optional — but it is how you get a written record of what we said.

You are the *

Where is it * County, ranch or lease name, and the nearest well, tank battery or gate. A dropped pin or a description both work — we will find it.

What kind of problem *

What happened * When you noticed it, and anything that would help us understand what we are walking into.

This goes to Caprock Operating’s inbox, not to a third-party service. We do not add anyone to a mailing list. If you would rather not use a form, everything here can be said in an email to info@caprockog.com or over the phone.

If it is not ours

We will tell you who to call

Wells change hands, and the name on a sign is often not the company responsible for the location today. If you write to us about a well we do not operate, we will say so plainly and, where we can, point you at the company that does.

The operator of record for any Texas well is public information through the Railroad Commission. We would rather spend five minutes looking it up for you than have you spend a week chasing the wrong company.